Concerning Our Services

What is your return policy?

We offer a 30-day guarantee return policy. If the item you purchased is damaged, defected or doesn't work as expected, simply contact us to initiate a return or exchange. Items must be unused, and in their original packaging. For more info, visit our return policy.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.

Can I modify or cancel my order after placing it?

If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Once the order is processed, modifications may not be possible.

What if I don't receive my order?

If you do not receive the order within 18 business days, plese contact us and you will be eligible for a full refund unless we resolve the issue with delayed delivery.

How long does shipping take?

Orders are typically processed within 1-2 business days. Shipping times vary based on your location, but most customers receive their orders within 6-12 business days.

Do you offer free shipping?

Yes! We provide free shipping on all orders over 30€. For orders below 30€, standard shipping rate of 5€ apply.

Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

Regarding Our Products

My phone is overheating / doesn't charge continously

In 99% of cases that means your etui is too thick. Please try again with etui removed. If the issue is not averted, please contact us for a refund.

Which devices are spported?

All AuraGlow wireless chargers work with any phone model that supports wireless charging.

What is included in the box?

In the packaging you will find your new AuraGlow lamp along with a type-c power cable. A power adapter is NOT included however you can use any phone charger or alternatively buy one from our website.

What is the maximum output power for phone charging?

The phone charging pad provides up to 15W of power, with additional options for 10W, 7.5W, and 5W to suit various device requirements.

What type of input is required?

AuraGlow products operate with a USB-C input, supporting 5V/2A or 9V/3A power. Your phone charger will be enough.

What safety features does the wireless charger include?

It includes protections against overheating, overvoltage, and overcharging, along with Foreign Object Detection to ensure safe use